Refund & Cancellation Policy

At Classam, we strive to deliver high-quality educational content, including eBooks, notes, test series, and other materials, to meet the diverse learning needs of our users. We aim to provide a seamless experience for our customers, but we understand that there may be situations where a refund or cancellation is requested. Please read the following policy carefully to understand how such requests are handled.

Refund Policy

As the content provided by Classam is digital in nature, refunds are only processed under the following conditions:

  • Duplicate Purchase: If a duplicate transaction has been made for the same content, we will verify and process a refund for the duplicate purchase.
  • Defective Content: If the delivered content is corrupt, incomplete, or unusable, users may request a replacement or refund within 7 days of purchase.
  • Unauthorized Transactions: In case of any unauthorized or fraudulent transaction, please contact us immediately with the transaction details for investigation and resolution.

Refunds will be processed within 7-10 business days after approval, and the amount will be credited back to the original payment method.

Cancellation Policy

Once an order is confirmed and payment has been successfully processed, cancellations are generally not allowed due to the immediate availability of digital content. However, cancellations may be considered under the following circumstances:

  • Incorrect Purchase: If the wrong product was purchased, and it has not been downloaded or accessed, the cancellation request may be considered within 24 hours of the transaction.
  • System Errors: If the purchase was made due to a technical error on our website or application, please contact us for immediate resolution.

Non-Refundable Cases

Please note that the following instances do not qualify for refunds:

  • Change of mind after purchase.
  • Inability to access content due to personal technical issues, such as unsupported devices or internet connectivity.
  • Delayed access or download due to circumstances beyond our control.

How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us using the details below. Ensure that you provide the following details for faster resolution:

  • Order ID or transaction number.
  • Registered email address or phone number.
  • A brief explanation of the issue and supporting evidence, if applicable.

Contact Us

For any refund or cancellation requests, or if you have further questions regarding our policy, please feel free to contact us:

We value your trust in our services and are committed to resolving any concerns you may have. Your satisfaction is our priority.

Thank you for choosing Classam!