At Classam, we are committed to delivering high-quality products that promote health and well-being. Please read our policy carefully to understand how returns and replacements are handled.
Please raise a request within 3 days from the date of delivery for wrong, damaged, or expired products. For missing items, notify us within 2 days.
If you experience leakage or damage, contact us within 48 hours. We will replace products returned in their original packaging once verified as faulty.
We will arrange a courier pickup (charges applicable to the customer). If reverse pickup is unavailable, you must self-ship the item. Replacement depends on stock availability.
Our policy does not cover damages caused by improper usage. Exchanges for allergic reactions or dislikes in fragrance/color are not applicable.
Refund requests for prepaid orders are not accepted once shipped. Contact us within 24 hours of ordering for cancellation/refunds. Approved refunds take 5-7 working days.
You can cancel your order within 2 hours of placing it. No requests will be accepted after this window.